Safer Gambling at PlayOJO

OJO’s Safer Gambling tools are there to help everyone enjoy their play. With features such as time checks, play history and deposit limits, we give you the support you need to gamble safely. Discover the tools below before you kick off your OJO adventure and you’ll always know how to manage your time and money, and keep gambling fun.

Safe Mate



Use our Safe Mate tool to check how much time and money you've spent on gambling recently. Get personalised tips to help you play safer, see how you compare to players like you and test how well you know your own play habits


How to use it

Visit the Safer Gambling section of My Account and select Safe Mate. There’s more information on how each feature can help you on our Safe Mate page.







Limit social media ads



If you would like to see fewer gambling adverts on Facebook, Twitter, or Google, you can find out how to adjust your settings to reduce or remove adverts that relate to online gambling on the BeGambleAware.org website.







Set time checks



It’s always good to know how long you’ve been playing for. Get alerts every 15, 30, 60 or 90 minutes with our Game Status Reminder feature.




How to use it

Visit My Account -> Game Status Reminder and select your preferred time interval. To activate your time alerts, log out immediately and log back in.





Play History



Want to know how much you’ve spent or how many games you’ve played? Your full play and payment history is just a few clicks away.




How to use it

To check out your Play History, visit My Account -> Game Activity, select a category (for example Blackjack), a specific game and a date range.




To view your transaction history, visit My Account -> Transaction History and select either Deposits, Pending & Reversed or Withdrawals and select a date range.





Deposit limits



You can set a maximum total deposit amount per day, week and month. Once that limit is reached, you won’t be able to make any more deposits until the period is over. Daily, weekly and monthly limits are independent, and you can have 1, 2 or 3 limits active at any time.




How to use it

To set a deposit limit, visit My Account -> Deposit Limits and enter the amount you wish to set. If you are lowering your deposit limit, it will take effect instantly. If you are increasing your limit, it will take effect in 24 hours.





Freeze/Cooling-Off and Self-Exclusion



If you need to take a break from playing, and don’t trust yourself to stay away, then use our Player Limitation options which can be found on the Player Limitation page of ‘My Account’, or contact customer support who will guide you.


How to use it

There are a range Player Limitations you can choose from:

• You can choose Freeze/Cooling-Off, which you can choose from the following time frames, 24 hours or 1 to 6 weeks. These restrictions will apply only to the account you place them on.
• You can choose Self-Exclusion, which means that your account will never be active again unless you proactively request it, and you cannot make a request within 180 days of setting the self-exclusion. To increase this period, to up to 5 years (you can choose 1,2,3,4, or 5 years) you can contact Support after placing the Self-Exclusion. The Self Exclusion restriction will affect all known accounts you have on the same license.

During any Player Limitation period you will not be able to gamble or deposit, nor will you receive any marketing material (it can take up to 24 hours to remove you from all marketing databases).





Block all accounts using GAMSTOP



GAMSTOP is a free service you can use if you want to restrict all of your online gambling activity. After adding your details to the confidential self-exclusion register, you’ll no longer be able to access participating gambling sites and apps in the UK.


How to use it

Visit https://www.gamstop.co.uk/ register and enter your details to confirm your identity. Once you’ve completed registration, it can take up to 24 hours for your self-exclusion to become active.





Take a self-assessment



If you’re concerned about your gambling, take our quick self-assessment test. No login required and you can complete it in less than 60 seconds.


How to use it

Visit our self-assessment page and follow the simple instructions to learn more about your gambling habits. If you answer YES to 2 or more of the questions, we encourage you to let us know and seek immediate help from one of the many organisations who offer free, confidential advice and support.